Hotel di Aruba

"The team were very friendly and a great support with questions we had. We were met at the airport terminal and driven to the hotel using the free shuttle service. The room was really spacious and clean and breakfast was a great selection. We had asked for help with something very specific which wasn't part of the hotel and the team said to leave it with them and they'd call the room when they had the answer and, they did that!"

Aucun.

"A lovely quiet residential neighbourhood . Lots of birds in the garden . Lovely pool and outdoor seating area. We could walk out of our room to the pool and terrace. Marian looked after us very well ."

Maybe a little far from services but nothing else .

"Location was perfect for us and breakfast was good - not many choices but good."

The AC and the Fridge in our room were not working but immediately we reported, they were fixed.

"Superb rooms heating system made the stay during snowy days very comfortable, pool was great, good breakfast"

Dinner service was extremely slow

"L’accueil était super Le personnel était vraiment à l’écoute Établissement Bien placé"

Aucun.

"Hotel ben tenuto, pulizia ottima, personale molto accogliente."

Un po' troppo rumore notturno

"The staff and managers were very kind and polite. The rooms and lobby is very clean. The WiFi was full free, but sometimes in some pleases signal was weak. The 24 hours drinking coffee , tea, cakes in lobby if very fantastic. U can use them free during 24 hours."

The lobby doesn't have any view to out ( I mean avenue and street ).

"+ Very friendly and helpful staff! Always smiling and polite. Breakfast is great value. Location is perfect for me. I very much enjoyed the swimming pool and there's a small gym too. I have stayed there 3 x."

Some of the bathrooms should be renovated, one leaked water even to the mainroom, which was dangerous. Even others have humidity damages and small cockroaches. I was twice bitten by insects during the night, probably bedbugs or ants, and had to ask the staff to spray my room again. Some of the sheets are obviously not pure cotton and itchy.

"I appreciated being moved to a room with it's own kitchen, common room and bedroom. It catered to my needs perfectly."

None

"We had a great experience at Ibis. The staff was super friendly and we left very impressed. Muchas gracias."

Aucun.

"Very good facilities and wonderful staff. Very child friendly."

Concierge service is not at the same level.

"The bed was quite comfortable. The location was excellent. Overall, it offered good value for money for basic necessities."

It would be appreciated if amenities such as a kettle could be provided.

"the location & some of the staff coffee eas good."

the tapped beer needs somebody with knowledge how to do it.

"Breakfast more choice especially have hot food Near tram statiom"

Aucun.

"Room size is good sea view is great staff are brilliant right next to the Gozo ferry terminal and bus station"

Bathrooms deffinately need up dating, carpets in the corridors need taking out and tiles flooring put down there’s really nothing around such as shops, places to eat it is deffinately the last stop before the ferry terminal

"A good option in Kolonia. There isn't too much else. Run by Chinese, and they have a restaurant that opens for lunch and dinner, they can do your laundry, and you can hire an SUV car through them too. The beds were comfy, and the TV could get YouTube. Bottled water provided. The air con worked well too. Walking distance from the airport, but they picked me up and stopped me off. Very kind."

The hotel looks a bit grim and unappealing from outside. Could do with a lick of paint, and cheering up.

"Very good facilities and wonderful staff. Very child friendly."

Concierge service is not at the same level.

"Apparently we got upgraded which was great, very large executive 1 bedroom. Ocean View was nice, pool area on roof was great. Quiet"

Only issue was the shower, hot and cold temp faulty, water pressure poor.

"kamar hotelnya bersih staff ramah lokasi dekat dengan stasiun kereta"

variasi sarapan yang kurang bervariasi

"The staff was amazing, friendly and accommodating. The restaurants on site were delicious and the wait staff was knowledgeable and friendly."

I have no constructive feedback.

"Fantastic location right in the heart of the city. Good Breakfast, friendly staff, we arrived and was allocated a double but was quickly changed to a Twin room."

Could not locate the pool.

"Rooftop pool and spa was excellent..Room cleaned every day with fresh towels etc..Staff always were smiling..Beach 50 meters from hotel was amazing..Lots of restaurants to choose from and taxi rank bang opposite hotel..Fantastic 🙃"

Breakfast could have been better..There was no smoked salmon which I love, and there was not a lot of different cheeses and cold meats for me..Otherwise very good

"The hosts were very friendly and helpful. They gave us good advice about the city and where to eat and drink. The recommendations were spot on! There was tea and coffee in the room. Lovely to be in a family run hotel that showed care to the building and the visitors."

Aucun.

"The property is really good, beautiful designs, clean and really friendly staff. The staff went above and beyond and we want to thank all, especially Naky, for making our stay at Ibis a great experience."

NA

"A good option in Kolonia. There isn't too much else. Run by Chinese, and they have a restaurant that opens for lunch and dinner, they can do your laundry, and you can hire an SUV car through them too. The beds were comfy, and the TV could get YouTube. Bottled water provided. The air con worked well too. Walking distance from the airport, but they picked me up and stopped me off. Very kind."

The hotel looks a bit grim and unappealing from outside. Could do with a lick of paint, and cheering up.

"Internet was good❤️beautiful view from my room, the place is very close to the mall"

Aucun.

"it’s clean, convenient, shirt walking distance to interesting spots in town, nice swimming pool and views, comfortable bedding, very nice staff"

this could be improved: -the beach has a lot of potential, buiding a nice peer with stairs for a sea swim would make it much better -there isnt enough shade in the garden and the sun is punishing -the trees on the beach have fruits that hurt when falling, as part of garden maintenance they should be shuffled to drop the fruits upfront -the restaurant options both for breakfast, meals and snacks, leaves out a lot of the good things of Sao Tome. Look at your competitor Riu, for instance, they always have a section with local treats

"Location is great, and rooms are nice and bed is good. Only the bathroom was old fashioned in the old rooms."

The food in the restaurant is ok but not the best and the waiters are slow. The breakfast is very poor and it is better to eat outside at 100% Natural. The reception did no tell us about the yoga which we missed. Also that did not tell us that we should book the whale trip in advance because now it was sold out and we had to book a private trip.

"Where it was situated, the options that was there and the staff"

Had to properly slam the door to shut it so weak door locks

"Everything was perfect ! We were family 10/10"

Aucun.

"Great location Resort style feels very open had great outlook one of nicest in the town"

Nothing really

"The staff was amazing, friendly and accommodating. The restaurants on site were delicious and the wait staff was knowledgeable and friendly."

I have no constructive feedback.

"Fabulous location and lovely room with a view. Staff very friendly and helpful"

Food not so inspiring

"The hotel was well located and equipped, the staff were very helpful and polite especially Mohamad bushnaq and Qais were friendly.. During our short stay at the hotel we felt home and the environment was super comfortable."

Aucun.

"it’s clean, convenient, shirt walking distance to interesting spots in town, nice swimming pool and views, comfortable bedding, very nice staff"

this could be improved: -the beach has a lot of potential, buiding a nice peer with stairs for a sea swim would make it much better -there isnt enough shade in the garden and the sun is punishing -the trees on the beach have fruits that hurt when falling, as part of garden maintenance they should be shuffled to drop the fruits upfront -the restaurant options both for breakfast, meals and snacks, leaves out a lot of the good things of Sao Tome. Look at your competitor Riu, for instance, they always have a section with local treats

"Great location Resort style feels very open had great outlook one of nicest in the town"

Nothing really

"great location , easy to reach by taxi/car very pleasant staff good shower !!"

nothing

"clean and spacious very friendly and helpful staff"

the breakfast could be better

"It's on the beach, right as you want it to be at a place like Turks. The atmosphere is, in general, very cozy, and the overall premises work well. It gives out a relaxed mood and the sea in front of the hotel is superb. They actually provide ice free of charge, which eventually proved to be very helpful. The room was quite good and spacious. They are, though, a bit old, but they still provide a good stay, and everything worked as expected."

The service at the restaurant is quite slow. Some technical stuff in the rooms can be improved, such as the shower and the sockets.

"Staff was very friendly and always ready to help me with my questions."

the only thing that bothered me was the poor soundproofing, I could hear our neighbors.

"This hotel is amazing. Everything about out stayed was perfect. I loved the service, the hotel is beautiful and perfect location."

Aucun.

"Traditional hotel with very relaxed atmosphere. Family owned and staff who were absolutely lovely. Funny, friendly and helpful. Quite quirky with a definite African ambience. Not trying to be too perfect!! Close to the beach in a quiet area. Super pool with stress free feeling as quite shallow and never busy. Surrounded by beautiful gardens and visited regularly by cheeky monkeys."

A lack of written information describing amenities. Mosquitos can be a problem if you normally suffer after being bitten.

"The location is perfect if your intention is to visit the colonial city. The staff and the place are beautiful, we really enjoy our stay in this hotel"

All was good

"This hotel is amazing. Everything about out stayed was perfect. I loved the service, the hotel is beautiful and perfect location."

Aucun.

"The hotel was well located and equipped, the staff were very helpful and polite especially Mohamad bushnaq and Qais were friendly.. During our short stay at the hotel we felt home and the environment was super comfortable."

Aucun.

"Apparently we got upgraded which was great, very large executive 1 bedroom. Ocean View was nice, pool area on roof was great. Quiet"

Only issue was the shower, hot and cold temp faulty, water pressure poor.

"I liked the food and the variety during breakfast. Very friendly staff too."

Shaky internet and the rooms abit small for the pricing.