Chalet di Martinique

"Good Wifi. The property was large, with three upstairs bedrooms, two bathrooms, downstairs kitchen and sitting areas as shown on Booking.Com. There was a parking space allocated for guests on the road."

When we arrived there was no heating. This was turned on virtually after we contacted the host, but then stopped working. This did not warm the property which is a big space and all tiled floors. There was also no hot water. The gateman was sent to fix the water but we had to call the host to get him back 3 times, as it was still not working. The gateman then said he was going to sleep and walked out on us leaving us with no hot water. We were told to wait 30 min and there would be hot water but we had no hot water in the evening or early morning. By 10.30 there was luke warm water. We used kettles of warm water to shower. We slept in our thermals, clothes plus gloves/scarves . The place is very poorly maintained with many fixtures broken, the property was also dirty especially the kitchen. There were only 4 mugs, one chipped and one with a hole in the side. Plates were covered in food and not washed. The cutlery was very dirty. No lights worked over the dining room table. Only one hand wash in the downstairs toilet, and one shampoo between the two bathrooms upstairs, the listing stated toiletries provided. Towels were dirty and stained, plus holes on bedding, chairs, and pillow cases. This is the worst place we have ever stayed at and IS NOT SUITABLE FOR A WINTER STAY. No fire lighter was left. The owner is virtual and sends a gateman so I am not sure the owner is aware of the state of the property. We reached out upon returning to the UK via Booking.com to put in a complaint and Booking.com confirmed the host wold not provide any compensation instead Booking.com apologised on behalf of the property.

"It was near the big mall and all the supplies you need even if it’s far away from the airport."

The wifi sometimes doesn’t work. And just needed to have more kitchen ware other than that the place is amazing.

"Excellent, we were late arriving but the friendly hosts still gave us a warm welcome and a hot meal."

Aucun.

"Rooms were spacious, great hot water and comfy bed. The area was close to everything but far enough away to be out of the hustle and bustle. Rooms were also sound proof. Darrin was very helpful, he recommended and booked us on a great hiking tour which I can highly recommend."

Nothing

"Everything! It’s a paradise, perfectly set up to relax and have adventures. Staff went out of their way to make our stay as enjoyable as possible. Can’t rate this place highly enough"

Aucun.

"Everything worked. We were warm, we had everything we needed and communication with the host was smooth."

N/A.

"Loved the complimentary larger water, loads of tea & coffee, the host was super friendly, the bungalow was very comfortable & clean."

Nothing wrong with the bungalow, a bit noisy at night, dogs cats. Fully understand can’t be helped

"The customer service was exceptional and the facilities were above my expectations."

Aucun.

"The service, the golf course and maintenance of the property was top tier"

Nothing, perhaps the driveway was too rough 😅

"We enjoyed everything- the amazing view, the spacious living room and bedrooms, the host. Everything 🤩"

Aucun.

"Son style, vraiment magnifique! Tout grand Merci à Coralie"

Peut-être une taille des arbres plus adéquate, mais on est à la montagne alors restons nature!

"Excellent location, beautiful accommodation and extensive facilities"

Had some problems with WiFi, but the was good communication regarding this issue from the host

"Good Wifi. The property was large, with three upstairs bedrooms, two bathrooms, downstairs kitchen and sitting areas as shown on Booking.Com. There was a parking space allocated for guests on the road."

When we arrived there was no heating. This was turned on virtually after we contacted the host, but then stopped working. This did not warm the property which is a big space and all tiled floors. There was also no hot water. The gateman was sent to fix the water but we had to call the host to get him back 3 times, as it was still not working. The gateman then said he was going to sleep and walked out on us leaving us with no hot water. We were told to wait 30 min and there would be hot water but we had no hot water in the evening or early morning. By 10.30 there was luke warm water. We used kettles of warm water to shower. We slept in our thermals, clothes plus gloves/scarves . The place is very poorly maintained with many fixtures broken, the property was also dirty especially the kitchen. There were only 4 mugs, one chipped and one with a hole in the side. Plates were covered in food and not washed. The cutlery was very dirty. No lights worked over the dining room table. Only one hand wash in the downstairs toilet, and one shampoo between the two bathrooms upstairs, the listing stated toiletries provided. Towels were dirty and stained, plus holes on bedding, chairs, and pillow cases. This is the worst place we have ever stayed at and IS NOT SUITABLE FOR A WINTER STAY. No fire lighter was left. The owner is virtual and sends a gateman so I am not sure the owner is aware of the state of the property. We reached out upon returning to the UK via Booking.com to put in a complaint and Booking.com confirmed the host wold not provide any compensation instead Booking.com apologised on behalf of the property.

"Loved the complimentary larger water, loads of tea & coffee, the host was super friendly, the bungalow was very comfortable & clean."

Nothing wrong with the bungalow, a bit noisy at night, dogs cats. Fully understand can’t be helped

"Thank you for your hospitality, we are happy to stay with you again!"

Aucun.

"Thank you for your hospitality, we are happy to stay with you again!"

Aucun.

"Fantastic place! Better than the pictures. Bring your own towels and toiletries."

Aucun.

"El alojamiento brinda todas las condiciones necesarias, además de estar equipada con refrigeradora, cocina y utensilios para su uso, también cuenta con buena climatización . Y la vista hacia el mar es increíble."

Me gustaría que hubiera cámara de seguridad en la parte de afuera, que es donde quedan los vehículos.

"tres bien situé a coté de l'aéroport et donc un peu loin du centre , mais hotel au calme tres agréable"

tout est parfait dans ce petit hotel bungalow

"It was near the big mall and all the supplies you need even if it’s far away from the airport."

The wifi sometimes doesn’t work. And just needed to have more kitchen ware other than that the place is amazing.

"Everything you will see at this place is handmade by the owner himself and you can tell he and his family put all their heart and soul in it. We had a very comfortable room with a terrace and we also visited the cellar with multitude of paintings, sculpture and Kvevri wine."

Aucun.