Chalet di Amerika Serikat

"* Spacious and well located accommodation. * Check-in at reception was smooth. * big bathrooms and lots of storage"

* very poorly equipped kitchen * it was stated that basic hygiene products would be provided - we were only given hand soap * tiny bin for an 8 people property * pillows were very bad * overall a bit run down and could need some renovation (tile in bathroom had fallen off before we even checked in / lamp over dining room table partially broken)

"Sehr ruhiger und schöner Ort um in der Natur zu entspannen, sehr viel Platz im Haus und im Garten"

Die Küche könnte etwas sauberer sein

"Good Wifi. The property was large, with three upstairs bedrooms, two bathrooms, downstairs kitchen and sitting areas as shown on Booking.Com. There was a parking space allocated for guests on the road."

When we arrived there was no heating. This was turned on virtually after we contacted the host, but then stopped working. This did not warm the property which is a big space and all tiled floors. There was also no hot water. The gateman was sent to fix the water but we had to call the host to get him back 3 times, as it was still not working. The gateman then said he was going to sleep and walked out on us leaving us with no hot water. We were told to wait 30 min and there would be hot water but we had no hot water in the evening or early morning. By 10.30 there was luke warm water. We used kettles of warm water to shower. We slept in our thermals, clothes plus gloves/scarves . The place is very poorly maintained with many fixtures broken, the property was also dirty especially the kitchen. There were only 4 mugs, one chipped and one with a hole in the side. Plates were covered in food and not washed. The cutlery was very dirty. No lights worked over the dining room table. Only one hand wash in the downstairs toilet, and one shampoo between the two bathrooms upstairs, the listing stated toiletries provided. Towels were dirty and stained, plus holes on bedding, chairs, and pillow cases. This is the worst place we have ever stayed at and IS NOT SUITABLE FOR A WINTER STAY. No fire lighter was left. The owner is virtual and sends a gateman so I am not sure the owner is aware of the state of the property. We reached out upon returning to the UK via Booking.com to put in a complaint and Booking.com confirmed the host wold not provide any compensation instead Booking.com apologised on behalf of the property.

"Чистое и аккуратное место, все удобства имеются, хозяин очень вежливый и приятный человек."

Aucun.

"Tout était parfait, localisation à 5min des bains jaunes, la gentillesse de la propriétaire du gîte, la facilité d’arrivée tardive"

Rien

"Cozy and clean apartament, nice smart tv with browser.Beautiful Garden,Very responsive and friendly owner. Thank you :)"

Aucun.

"The Location is nice with a wonderful view, in a quiet area that feels like you’re with the locals. the property has everything, with a cozy vibe that i like. I recommend staying there whenever you’re in Musanze"

Aucun.

"La atención de la persona encargada y a la orden siempre. Muy dispuestos y siempre atentos. La ubicación de la casa y comodidad."

Tener q volver.

"Mooi en fijn gezellig huisje. Fijne locatie. Heel vriendelijke mensen. Ook fijn dat ze vragen of alles naar wens was, zeer gastvriendelijk. Heel mooie omgeving. Alles bij de hand, bakker, supermarkt, restaurant We hebben genoten."

Aucun.

"acceuille super sympa, endroit vraiment magnifique et tranquille"

Le bungalow est très simple et très agréable mais mériterait d'être un peu mieux équipé en rangement..

"La atención de la persona encargada y a la orden siempre. Muy dispuestos y siempre atentos. La ubicación de la casa y comodidad."

Tener q volver.

"Namiņš bija ideāli piemērots, plašs 6 cilvēku nakšņošanai. Pilnībā aprīkota virtuve vakariņu pagatavošanai. Ļoti interesanta, savdabīga atrašanās vieta, kurā radīta ilūzija, ka tas viens pats atrodas meža vidū."

Nekā tāda nebija.

"Amazing location. Small hut but so cosy and clean. Nice hot shower."

Nothing

"Me encantó la cabaña, super limpia y ordenada! El patio increible, linda vista. Volvemos si o si!!!"

Aucun.