Chalet di Brasil

"Good Wifi. The property was large, with three upstairs bedrooms, two bathrooms, downstairs kitchen and sitting areas as shown on Booking.Com. There was a parking space allocated for guests on the road."

When we arrived there was no heating. This was turned on virtually after we contacted the host, but then stopped working. This did not warm the property which is a big space and all tiled floors. There was also no hot water. The gateman was sent to fix the water but we had to call the host to get him back 3 times, as it was still not working. The gateman then said he was going to sleep and walked out on us leaving us with no hot water. We were told to wait 30 min and there would be hot water but we had no hot water in the evening or early morning. By 10.30 there was luke warm water. We used kettles of warm water to shower. We slept in our thermals, clothes plus gloves/scarves . The place is very poorly maintained with many fixtures broken, the property was also dirty especially the kitchen. There were only 4 mugs, one chipped and one with a hole in the side. Plates were covered in food and not washed. The cutlery was very dirty. No lights worked over the dining room table. Only one hand wash in the downstairs toilet, and one shampoo between the two bathrooms upstairs, the listing stated toiletries provided. Towels were dirty and stained, plus holes on bedding, chairs, and pillow cases. This is the worst place we have ever stayed at and IS NOT SUITABLE FOR A WINTER STAY. No fire lighter was left. The owner is virtual and sends a gateman so I am not sure the owner is aware of the state of the property. We reached out upon returning to the UK via Booking.com to put in a complaint and Booking.com confirmed the host wold not provide any compensation instead Booking.com apologised on behalf of the property.

"I credit our owner for moving us to a new property when there were deficiencies"

Aucun.

"Everything. We've been before and we really like everything about it. It's such a friendly place and the owner and the couple who oversee the property are so helpful and caring."

There's nothing that we don't like. We love to walk and adore the narrow streets. The location is central but the geography of Bang Tao means that there's always a good walk to get to our favourite places.

"Chalet confortable et très bien équipé, déco avec beaucoup de charme, vue incroyable pour un séjour très tranquille en lisière de forêt. Très belle location!"

Accès piéton un peu raide pour monter les bagages mais c'est le prix de la tranquillité

"We had no one around, we could go to the beach, come back relax to the property, the kids was able to refresh themselves in the private pool, it was perfect!"

Since it was in the mountain there was more ants / mosquitos, but the host had all the equipment needed for us to have an enjoyable stay!

"This is a place where everything works -- gas, electric, water. Enough pots and pans for everyone. We enjoyed the stay. The place was clean, sheets were clean, towels and soap present, and there was working cleaning tools to keep the place clean. The host had thought of everything. The WiFi was superb. And the park outside is well-maintained and enjoyable."

A work desk was missed. Indoor parking not available, but the are is quite safe and secure.

"Everything! It’s a paradise, perfectly set up to relax and have adventures. Staff went out of their way to make our stay as enjoyable as possible. Can’t rate this place highly enough"

Aucun.

"Large room. Comfortable furnishings. Helpful staff. Good restaurant on site. Spectacular views from room"

Open bathroom and toilet (clear glass separating bathroom and toilet from main room)

"This was such a beautiful stay! Everything is very clean and spacious, we loved the big shower in the bathroom and the overall design of this place :) Breakfast was also so nice and abundant! There's also a common area with kitchen if you need to + board games, very cosy especially if you're not so lucky with the weather like us. The pool seemed really nice but unfortunately we couldn't use it because it was too windy and cloudy when we were there."

Aucun.

"المكان جميل جدا ونظيف حقاً ، اصحاب المكان لطفاء ومتعاونون، قريب جدا من مركز المدينة، الشيئ الوحيد الذي لدي ملاحظة عليه انه لا يوجد تكييف، لكن طلبنا من اصحاب المنزل بتوفير مروحه وقاموا بتوفيرها على الفور .."

Aucun.

"Check in was easy. The location is good. There are many beds and plenty of space. The fireplace and sauna are very nice after a full day of skiing. 2 minutes walking from a skiing slopes."

Aucun.

"Casa muy amplia y para siete personas estaba muy bien, los jardines y zonas exteriores perfecta y con la mesa de ping-pong nos divertimos mucho, buena idea."

Los sofás del salón eran bastante incomodos

"Un lugar encantador bien ubicado en Alto Jaramillo, tiene una vista espectacular a toda la ciudad de Boquete y Volcán Barú fue impresionante para mis niñas ver salir el arco iris justo del jardín de las cabañas. Las instalaciones del lugar muy buenas y limpio; el restaurante muy rico y el personal muy amable y complaciente te hacen sentir como en casa! Para llegar al lugar la carretera en buen estado y cerca del pueblo de Boquete!"

Aucun.

"Everything The rooms The setting The food The beach"

Nothing

"Everything The rooms The setting The food The beach"

Nothing

"Gopass for lifts and pools included (one lift,.one pool a day)."

Aucun.

"Very clean, and it is good for small family and privacy."

Aucun.

"El alojamiento brinda todas las condiciones necesarias, además de estar equipada con refrigeradora, cocina y utensilios para su uso, también cuenta con buena climatización . Y la vista hacia el mar es increíble."

Me gustaría que hubiera cámara de seguridad en la parte de afuera, que es donde quedan los vehículos.

"Spacious and tastefully decorated apartment with a breezy balcony and ocean view. Easy to reach by car and parking on the premises. Friendly and helpful host. We enjoyed our brief stay!"

Aucun.

"It’s nice but still need to invest in the place as a big space empty and they can do more activities for the visitors"

Aucun.

"Perfect stay. Everything was great. The room was clean, beds were comfortable and staff were amazing. Food was great too."

Aucun.

"Everything The rooms The setting The food The beach"

Nothing

"Lovely atmosphere and had all the facilities we needed. It was dark when we arrived making it a bit difficult to find however we managed to contact the manager and were guided to the property. There was no restaurant or cafe within walking distance but the young man who welcomed us went out of his way to go and get dinner and bring it back for us. A peaceful and comfortable stay. I would recommend this place."

There was no signpost on the main road to give directions. Not so bad during the day but necessary at night.