Chalet di Bulgaria

"Good Wifi. The property was large, with three upstairs bedrooms, two bathrooms, downstairs kitchen and sitting areas as shown on Booking.Com. There was a parking space allocated for guests on the road."

When we arrived there was no heating. This was turned on virtually after we contacted the host, but then stopped working. This did not warm the property which is a big space and all tiled floors. There was also no hot water. The gateman was sent to fix the water but we had to call the host to get him back 3 times, as it was still not working. The gateman then said he was going to sleep and walked out on us leaving us with no hot water. We were told to wait 30 min and there would be hot water but we had no hot water in the evening or early morning. By 10.30 there was luke warm water. We used kettles of warm water to shower. We slept in our thermals, clothes plus gloves/scarves . The place is very poorly maintained with many fixtures broken, the property was also dirty especially the kitchen. There were only 4 mugs, one chipped and one with a hole in the side. Plates were covered in food and not washed. The cutlery was very dirty. No lights worked over the dining room table. Only one hand wash in the downstairs toilet, and one shampoo between the two bathrooms upstairs, the listing stated toiletries provided. Towels were dirty and stained, plus holes on bedding, chairs, and pillow cases. This is the worst place we have ever stayed at and IS NOT SUITABLE FOR A WINTER STAY. No fire lighter was left. The owner is virtual and sends a gateman so I am not sure the owner is aware of the state of the property. We reached out upon returning to the UK via Booking.com to put in a complaint and Booking.com confirmed the host wold not provide any compensation instead Booking.com apologised on behalf of the property.

"The villa was very warm and comfy ! It had all the kitchen equipments needed,even more than expected, if you want u can take food and cook it there. The oven, the wooden heater, the refrigerator,air conditioning, the nice views from the verandas ! Everything was great!"

Aucun.

"Cozy and clean apartament, nice smart tv with browser.Beautiful Garden,Very responsive and friendly owner. Thank you :)"

Aucun.

"The owner picked us up from the station by car as it was late and dark already and taxis are not cheap up in the mountains"

Aucun.

"Martin, el propietario es una persona apasionada por su proyecto, extremadamente amable, felxible (hora de llegada). Villa Gasconia está hecha con corazón. Esta muy cerca de Antigua en carro, a un par de quilómetros."

Todo bien

"The Host, The Place, my favourite- Simon the House Dog . I miss him already"

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"The interior design was excellent, and the facilities made the stay comfortable"

The host should have explained how all the property facilities functioned or a set of instructions. We did not know about the water jets or lights of the pool. Slight smell in the room and lots of lizards and flys

"Roomy and cozy place, well equipped, great location"

Aucun.

"It was so peaceful, and the staff were brilliant and very welcoming. Such a perfect location on the hillside looking over the lake. The accommodation was super comfortable, it was difficult to leave!"

Aucun.

"Stunning location! Gorgeous. Paradise. Easy walk to a nearly private small beach. Utterly peaceful. Nice helpful neighbors."

It was idyllic. No complaints!

"Really comfy, tidy, well equipped place. The hosts were very friendly, they even contacted us with a neighbor of them who gave us a (paid) tour to different destinations. The supermarket around the corner was very handy, it helped us reducing costs during the trip. On the other hand, we used public transportation, but I would suggest to rent a car if you are a group of 3 or 4. We had a really good stay, so we highly recommend Casa Chiquito :)"

Nothing, everything was fine. Just for the sake of continuous improvement, it’d be good if the draining of the shower could be improved but I can imagine it is significant work (it is certainly not critical at all, though).

"La pis inauguración muy bien el cielo y la tranquilidad"

Las camas

"Alapvetően tiszta, rendezett apartman egy rendkívül kedves szállásadóval."

A szárító tiszta rozsda volt, nem tudtam, vagyis nem akartam arra kiteregetni. Egyetlen éles kést sem találtunk, amivel a pékárut elvághattuk volna. A konyhai/nappali rész tele volt szúnyogokkal kora este, amikor megérkeztünk, így, aludni ott nem tudtunk (de az alvás a régi hűtő folyamatosan búgó hangjától is lehetetlen lett volna.) Úgy gondolom, hogy az apartman árához képest ezek olyan apró dolgok, amikre lehetne figyelni.